Frequently asked questions
Will I need to report the claim to my insurer if you handle my claim?
We will notify your insurer of the accident and confirm which Fiat
bodyshop it will be repaired at. If you don’t call Fiat first, your
insurer will dictate where your vehicle will be repaired and it will be
too late for you to exercise your right to choose.
Is there a cost for the service?
No. This is a
free service. There’s no catch, we simply manage the claim on your
behalf. If the accident is not your fault, we recover all costs from the
other party’s insurer. Similarly, there is no extra cost if the
accident was your fault. If you have comprehensive insurance, your only
liability is any uninsured cost, such as policy excess.
What information do you require to manage my claim?
you call us, we fill in a claim form over the telephone. If you are
missing some details, we will investigate on your behalf.
If I call Fiat first, will it increase my next insurance premium?
No. Any increase in your next premium will be no more than if the insurer’s bodyshop carried out the repair.
How does Fiat benefit from providing this service?
wants to help customers at a time of stress and inconvenience. We also
have a duty of care to ensure that customers’ vehicles are repaired to
the highest standard.
I’m a Fiat used vehicle owner – can I use this service?
service is available to all Fiat customers, regardless of the vehicle’s
age and to anyone that drives the vehicle providing they are insured.
Can you help for all accidents, even a small dent?
We can help with even the smallest scrapes. For any accident, no matter how small, you should always call Fiat first.